WebCT Vista Technical Questions
From CCCOnline StudentWiki
Contents |
Student Email Account Set-up
Computer Set-up
- Do I need to do anything to make sure my computer is compatible with my Blackboard Vista courses?
- I use the new Windows Vista program - will it work with my Blackboard Vista course?
- I have AOL, MSN or Netscape - will that work with Blackboard Vista courses?
- Where can I get the plug-ins needed for my Blackboard courses?
- What if I don't have Microsoft Office, Word Perfect Suite, etc.?
- How do I view Microsoft Word documents if I don't have Microsoft Word on my computer?
- How do I view a Microsoft PowerPoint file if I don't have the software on my computer?
- How do I set my pop-up blocker to allow pop-ups or disable the pop-up blocker?
- How do I set up my firewall to be compatible with Blackboard Vista?
- How do I disable the Phishing Filter in Internet Explorer 7?
Plug-ins, Viewers, Etc.
- Where can I get the plug-ins needed for my Blackboard courses?
- What if I don't have Microsoft Office, Word Perfect Suite, etc.?
- How do I view Microsoft Word documents if I don't have Microsoft Word on my computer?
- How do I view a Microsoft PowerPoint file if I don't have the software on my computer?
- I'm trying to submit my assignment in Vista, but I keep getting a message that says I don't have a required plug-in
Browser Information/Issues
Java Information/Issues
- How do I install the Correct Java Version for Blackboard?
- I don't know what Java version I'm using
- I'm getting a Sun Java Runtime Environment Error - what is that?
- Why am I getting a Security Warning message when I try to login to my Blackboard Vista?
- I see a red X or coffee cup image when I try to add an attachment, post a file, open a chat room window, or turn on the HTML creator
- What can I do to improve the speed of Blackboard Vista?
Login Problems
- Why can't I login?
- I use a "military computer" or my employer's computer and I can't login
- When I login to Blackboard Vista I'm sent back to the login screen instead of to my student homepage
- Internet Explorer freezes when I try to login to my CCCOnline student homepage
- I get an error message that the site is down for maintenance when I try to login
- I use AOL, MSN, or Netscape and I'm getting an error message that the site is down for maintenance when I try to login
- I can login at school or at home, but I can't get connected from work
- When I try to login I get a "Cannot find Server" or "DNS Error" message
- When I login into my course I receive "Register FAILK" and "ASDAS" errors. What are these?
- Why am I getting a Security Warning message when I try to login to my Blackboard Vista?
Error Messages
- I get an error message that the site is down for maintenance when I try to login
- I use AOL, MSN, or Netscape and I'm getting an error message that the site is down for maintenance when I try to login
- When I try to login I get a "Cannot find Server" or "DNS Error" message
- When I login into my course I receive "Register FAILK" and "ASDAS" errors. What are these?
- I get a "Does not fit in frameset" error message
- I get a 'You Are Not Authorized to View This Page' message
- Internet Explorer freezes when I try to access Blackboard Vista
- I get a "Session timed Out" error message
- When taking a quiz/test, why do I sometimes get an 'Unexpected System Exception' error?
- When I try to open email or access an assignment/assessment, I get a message telling me Internet Explorer has encountered a problem and must close."
- I get a 'Session Already Running' Message
- When I click a button in my course nothing happens, or I get 'Error on Page'
- I'm getting a Sun Java Runtime Environment Error - what is that?
- Why am I getting a Security Warning message when I try to login to my Blackboard Vista?
- When I right click on a Word or PowerPoint link in Vista and select 'Save Target As,' I get the error 'Internet Explorer cannot download form...'
- I get a "Generic Exception" error message
Course Issues
- My courses don't shown on my Blackboard Vista student homepage
- My course shows for a second on my homepage and then disappears!
- I use a Mac and am having problems viewing information on the online sources for my course
- There's a broken link within my course
- When I try to open email or access an assignment/assessment, I get a message telling me Internet Explorer has encountered a problem and must close."
- Why doesn't my quiz open when I click on the Start Quiz button?
- When taking a quiz/test, why do I sometimes get an 'Unexpected System Exception' error?
- My quiz answers were changed or were not recorded correctly
- My quiz/exam/assignment has not been graded
- I can't open/download a syllabus, assignment, etc. in my class
- I'm trying to attach a file to my assignment, but I don't see the 'My Computer' icon.
- When I click a button in my course nothing happens, or I get 'Error on Page'
- When I click on the syllabus or other links in my course I get a blank screen
- I can see the content of my course, but when I try to take a quiz, compose a discussion message, or compose a mail message nothing happens
- I have Windows Vista with Word 2007. - how do I send a document (that can be opened) to someone who doesn't use Windows Vista/Word 2007?
- Can I use the forward or back arrows on my browser while in my course?
- I lost the document I typed into my HTML editor!
- How do I submit Assignments?
- I'm trying to submit my assignment in Vista, but I keep getting a message that says I don't have a required plug-in
- I see a red X or coffee cup image when I try to add an attachment, post a file, open a chat room window, or turn on the HTML creator
- There's a broken link within my course
- I can't see a message I just posted. Why is that?
- When I select a Word or PowerPoint file in my course and click open, it doesn't open with my browser
- When I right click on a Word or PowerPoint link in Vista and select 'Save Target As,' I get the error 'Internet Explorer cannot download form...'
- The course text is either too small or too large. How do I fix that?
- What is a "screenshot" and how do I do one?
